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SYMPHONY AI / OMNICHANNEL OPERATIONS
AI Call Center
It understands phone and email enquiries, retrieves current information from ERP/CRM systems and handles repetitive customer operations alongside the human team.
One operational layer for voice and email.
Symphony AI Call Center answers calls naturally and processes the support inbox throughout the day. It retrieves enterprise data for order status, stock and pricing questions. It reads long email threads and PDF attachments to determine intent, then can summarise the interaction and update Zendesk or Salesforce.
30-day controlled pilotTest three common enquiries with your own data. Measure accuracy and customer satisfaction before expanding the scope.
- 01Voice AI
Call handling, order tracking, stock and pricing information, intelligent routing - 02Email agent
Contextual reading, automatic drafts, order and serial number extraction - 03Enterprise data
API integration with ERP, CRM, knowledge bases and support applications - 04Continuous improvement
Interaction analysis, visibility into recurring issues and operational recommendations